The Pooch Resort – Privacy Policy

Your trust means the world to us — and so does your privacy. This policy explains how we collect, use, and protect your information when you use our text messaging services.

The Pooch Resort

502 Tacketts Branch Rd
Hurricane WV 25526
304-397-6180

1. Information We Collect

Mobile Phone Number – When you contact us through our website, online forms, reservation requests, grooming or boarding requests, or general inquiries, we may collect your phone number to send and receive text messages.

Additional Details You Provide – Any extra information you share helps us better serve you and your pet.

2. How We Use Your Information

We use your information to:

Confirm reservations, appointment details, and service updates.
Provide important updates about your pet’s stay, grooming session, or daycare visit.
Share promotional offers, seasonal updates, and special event announcements.
Respond quickly to questions or concerns.

3. Message Content

Our messages may include:

Reservation confirmations and reminders.
Updates about your pet’s visit.
Special offers, event invitations, and news from The Pooch Resort.
Standard messaging rates may apply. Message frequency will vary.

4. Data Security

We take steps to protect your information from unauthorized access or disclosure. However, no method of electronic transmission is 100% secure.
We do not share your text messaging opt-in data or consent with any third parties.
We never sell your personal information.

5. Opt-Out

You can stop receiving messages anytime by replying “STOP”. Reply “HELP” for more information.

6. Contact Us

If you have any questions about this policy or your information, please contact us at:
info@poochresort.us
304-397-6180

7. CTIA Compliance

Our text messaging services comply with CTIA guidelines. You can report concerns or violations using the contact details above.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are made, we’ll post the updated version on our website or notify you through other means. Your continued use of our text services means you accept the updated policy.

By providing your phone number, you agree to receive text messages from The Pooch Resort regarding reservations, services, and promotions. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time. Message frequency will vary.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.